Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless system functionality.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Proactively identify and resolve technical issues within critical business systems.
• Collaborate with cross-functional teams to troubleshoot and address system malfunctions.
• Develop and implement solutions to enhance system performance and reliability.
• Provide technical support and guidance to end-users on system functionalities.
• Document and maintain detailed records of system issues and resolutions.
• To support day to day incidents - Reporting and weekly status calls - Delta updates

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP SuccessFactors Succession & Development.
• Strong understanding of system troubleshooting and problem-solving techniques.
• Experience in system maintenance and support.
• Knowledge of system integration and data migration processes.
• Familiarity with cloud-based software solutions.
• SAP Succession certified/EC - Has at least 1 implementation and support experience and AMS experience will be added advantage
• Addition module experience like SF EC, Comp or RCM

Additional Information:

• The candidate should have a minimum of 3 years of experience in SAP SuccessFactors Succession & Development.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.