Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Document and maintain records of issues and resolutions to enhance knowledge sharing within the team.

Professional & Technical Skills:

• Must Have Skills: C#,.Net, Azure PaaS, Azure API, YAML, Cosmos DB, Python, Azure AI Search, Graph Databases, AIOPs, Semantic Kernel.
• Design and develop AI-driven agents, Experience with prompt engineering or orchestrating AI agents (e.g., Semantic Kernel, LangChain, or Copilot extensions). Understanding of data governance, security, and compliance within Azure.
• Leverage Azure services such as Azure OpenAI, Azure Cognitive Services, Azure Functions, and Azure Logic Apps.
• Experience with Azure OpenAI or other AI/LLM-based frameworks.
• Strong understanding of cloud computing concepts and services.
• Experience with data analysis and visualization tools.
• Familiarity with application performance monitoring tools.
• Ability to troubleshoot and resolve technical issues efficiently.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Azure Machine Learning.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.