Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: SAP SuccessFactors Learning

Minimum 2 years of experience is required

15 years full time education is required

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure smooth system operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining the reliability and performance of critical applications that support business functions.

Roles & Responsibilities:

• Perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall functionality.
• Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

• Proficiency in SAP SuccessFactors Learning.
• Mandatory certification in SAP SuccessFactors Learning.
• Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
• Experience in monitoring and maintaining enterprise software applications to ensure optimal performance.
• Ability to analyze system logs and error messages to diagnose issues accurately.
• Good communication skills to interact effectively with technical teams and business stakeholders.
• Familiarity with software support processes and incident management practices.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.