Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: IBM Maximo

Minimum 3 years of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and procedures to enhance team knowledge.
• Engage with stakeholders to gather requirements and provide feedback on system performance.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in IBM Maximo.
• Good To Have Skills: Experience with application support and troubleshooting.
• Strong understanding of system integration and data flow.
• Familiarity with incident management and ticketing systems.
• Ability to analyze logs and system metrics to identify issues.

Additional Information:

• The candidate should have minimum 3 years of experience in IBM Maximo.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

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