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Application Support Engineer
Own our application support processes for critical business systems in Pune
Pune, Mahārāshtra, India
Junior
22 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to understand system behavior and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Perform independently and become an SME.
- Active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and performance.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
Professional & Technical Skills:
- Proficiency in Spring Boot.
- Strong understanding of application lifecycle management and support processes.
- Experience with debugging and troubleshooting distributed systems and microservices.
- Familiarity with monitoring tools and techniques to proactively identify system anomalies.
- Ability to analyze logs and system metrics to diagnose root causes of issues.
- Good communication skills to effectively collaborate with development and operations teams.
Additional Information:
- Minimum 3 years of experience in Spring Boot.
- This position is based at our Pune office.
- A 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.