Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills: Veeam Backup and Replication. Minimum 2 year(s) of experience is required. Educational Qualification: 15 years full time education.

Roles & Responsibilities:

• Backup Management (Backups/Recovery jobs)
• Monitoring (Software and Hardware)
• Performing Scheduled Backups and On-Demand Backup requests
• Backup troubleshooting on failures and slowness issue
• New Server, VM, Agent based backup configuration and removal as per request
• Performing critical and normal restores as per requests
• Participating in audits for successful backups and failure backups
• Backup software upgradation to latest patches or new version

Professional & Technical Skills:

• Experience on adding/updating backup and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.
• Experience on multiple agents which includes Filesystem, SQL, Oracle, Exchange, SAP, Active Directory and VM ware.
• Hands-on experience performing upgrades and patch updates.
• Good understanding of Deduplication in Veeam and its implantation.
• Experience knowledge on One Touch recovery, BareMetal restore.
• Experience on replication and secondary Copy management and configuring backups on multiple remote sites.
• Knowledge in performing disaster recovery backups. Managing High availability Backup Server and Performing backup migration.
• Experience on configuring the Disk and Tape library in backups.
• Hands-on experience in performing restoration of filesystem data.
• Experience in recovery of SQL, Oracle, Exchange, AS400, VM servers and DB2.
• Understanding of NDMP, VTL, SAN Media servers, file storage and Duplication options.
• Maintain all equipment for backup environment to include servers, disk, repository and tape library and storage devices.
• Experience in Installing /Removing Updates.
• Analyze and handle complex incidents and major incidents and promptly provide solutions.
• Handle complex changes across the production.
• Work with teams internal/external teams, vendors and all relevant stakeholders to ensure effective service delivery.
• Maintain the platform to the highest standard and ensure 24x7 support.
• Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling.

Additional Information:

• Strong written and verbal communication skills
• Strong interpersonal skill
• Strong time management skills
• Strong Problem solving and analytical skills.
• Due to 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends and holidays.

Educational Qualification: A 15 year full time education is required.

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