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Application Support Engineer
Provide ongoing Windchill application support across Bengaluru, ensuring reliability and issue resolution.
Bengaluru, Karnataka, India
Junior
5 hours agoBe an early applicant
Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.
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Application Support Engineer
Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Perform independently and become an SME.
- Active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.
Professional & Technical Skills:
- Proficiency in PTC Windchill.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work with multiple system components and understand their interdependencies.
- Good communication skills to interact with technical and non-technical stakeholders.
- Familiarity with software troubleshooting methodologies and diagnostic tools.
Additional Information:
- The candidate should have minimum 3 years of experience in PTC Windchill.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
About Accenture
Global professional services firm providing strategy, consulting, digital, technology, and operations services to enterprises and governments worldwide.