Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Minimum 3 year(s) of experience is required. Educational qualification: 15 years full time education.

As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and analyzing various components of essential business systems. This role requires a proactive approach to identifying issues, investigating root causes, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain system stability and reliability, and swiftly addressing any disruptions to minimize business impact. The role is dynamic and requires adaptability to handle multiple challenges across diverse software environments.

Roles & responsibilities:

• Perform independently and become an SME.
• Active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document findings and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster their development.

Professional & technical skills:

• Proficiency in automated testing.
• Experience in designing, developing, and executing automated test scripts to ensure software quality.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Familiarity with test management tools and defect tracking systems.
• Ability to work with various testing frameworks and integrate automated tests into continuous integration pipelines.
• Good communication skills to effectively collaborate with development and operations teams.

This position is based at our Mumbai office.