Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: SD-WAN Operations

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & responsibilities:

• Flexible to work in 24x7 rotational shifts, including weekend
• Excellent communication skills
• Expected to perform independently and become an SME
• Required active participation/contribution in team discussions
• Contribute in providing solutions to work-related problems
• Provide timely and effective technical support to clients
• Troubleshoot and resolve system or application issues
• Document client issues and resolutions for future reference
• Collaborate with cross-functional teams to enhance system performance
• Stay updated on industry trends and best practices

Professional & technical skills:

• Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent)
• Must to have skills: Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPE Silverpeak
• Good to have skills: BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
• Good to have knowledge on skills: Cloud Networking, Automation, Wireless, Firewalls
• Proficiency in SD-WAN Operations and implementation
• Strong understanding of network protocols and configurations
• Experience in designing and deployment of SDWAN network
• Experience in troubleshooting network connectivity issues
• Knowledge of ITIL framework for service management
• Hands-on experience with network monitoring tools

Additional information:

• Strong communication and documentation skills
• Ability to work under pressure and in 24x7 environments
• Experience in global operations or managed service environments is a plus

Education: Bachelor's degree in Computer Science, Electronics, or equivalent field. Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.