Application Support Engineer For Microsoft 365

Enterprise IP Telephony Engineer

Ready to join Accenture's team of empowered people? We're looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we'd love to hear from you!

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Who we are:

Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What's in it for you?

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You'll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture's certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

We are seeking an experienced Enterprise IP Telephony Engineer to manage, maintain, and support our corporate and retail communication infrastructure. The successful candidate will be responsible for the hands-on administration of our telephone systems, including hardware, software, and voice services. This role involves everything from new installations and user support to troubleshooting complex issues across various platforms like Cisco, MS Teams, and analog systems to ensure seamless and reliable communication across all company locations.

Summary:

As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot software problems, providing solutions to enhance system performance, and ensuring that all components of the business systems operate smoothly. You will also have the opportunity to contribute to discussions aimed at improving service delivery and user experience. Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Assist in the documentation of processes and procedures to enhance team knowledge.

- Monitor system performance and provide recommendations for improvements.

- Engage with stakeholders to gather feedback and identify areas for enhancement.

- Provide training and support to end-users to ensure effective use of applications.

Professional & Technical Skills:

- Required Skill: Expert proficiency in Microsoft 365.

- Additional Good To Have Skills: Experience with Microsoft Intune, Microsoft Exchange Server.

- Strong understanding of cloud-based applications and services.

- Experience in troubleshooting and resolving software issues.

- Familiarity with user support and training methodologies.

Additional Information:

- The candidate should have minimum 2 years of experience in Microsoft 365.

This position is based at our Manila office.

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

What's in it for you?

• Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Plan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*

*Terms & Conditions apply

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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