Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. This role requires a proactive approach to troubleshooting, ensuring the smooth operation of essential business systems. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
• Mentor junior team members by sharing knowledge and best practices to foster professional growth.
• Continuously evaluate and improve support processes to enhance efficiency and service delivery.

Professional & Technical Skills:

• Proficiency in Informatica Intelligent Cloud Services.
• Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
• Experience in monitoring and maintaining cloud-based integration services to ensure high availability and reliability.
• Ability to collaborate effectively with cross-functional teams to address technical challenges and optimize system performance.
• Familiarity with incident management and root cause analysis methodologies to support continuous improvement.
• Excellent communication skills to clearly convey technical information to diverse audiences.

Minimum 5 years of experience in Informatica Intelligent Cloud Services is required. This position is based at our Bengaluru office. A 15 years full time education is required.