Application Support Engineer

Application Support Engineer

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: SD-WAN Operations

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:

• Flexible to work in 24x7 rotational shifts, including weekend
• Excellent communication skills
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide timely and effective technical support to clients.
• Troubleshoot and resolve system or application issues.
• Document client issues and resolutions for future reference.
• Collaborate with cross-functional teams to enhance system performance.
• Stay updated on industry trends and best practices.

Professional & Technical Skills:

• Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent)
• Must to have skills: Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak
• Good to have skills: BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
• Good to have knowledge on skills: Cloud Networking, Automation, Wireless, Firewalls
• Proficiency in SD-WAN Operations and implementation
• Strong understanding of network protocols and configurations.
• Experience in designing and deployment of SDWAN network.
• Experience in troubleshooting network connectivity issues.
• Knowledge of ITIL framework for service management.
• Hands-on Experience with network monitoring tools.

Additional Information:

• Strong communication and documentation skills.
• Ability to work under pressure and in 24x7 environments.
• Experience in global operations or managed service environments is a plus.
• Education: Bachelor's degree in Computer Science, Electronics, or equivalent field.
• Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.