Aftermarket Service Advisory Analyst (japanese) - Remote Eligible

PDI Warranty Assessor

The PDI Warranty Assessor is responsible for evaluating and validating warranty claims related to logistics damage, and pre-delivery defects identified during PDI (Pre-Delivery Inspection) for vehicles distributed in the Japan market. The role ensures that all claims submitted by dealers or inspection teams comply with Company warranty policies, Japan market claim guidelines, and quality standards, while maintaining accurate documentation and efficient claim processing. The assessor works closely with warranty operations, and vehicle preparation center to ensure proper defect classification, and correct claim submission using company internal systems.

Key Responsibilities:

• PDI Warranty Claim Assessment: Review and evaluate claims submitted for defects identified during Pre-Delivery Inspection (PDI). Confirm claim eligibility under guidelines. Verify that claim submissions include sufficient documentation such as vehicle inspection sheet, clear defect photos, inspection reports, repair details. Ensure claims comply with Japan market warranty timelines and policies.
• Defect Evaluation and Classification: Assess defects identified during PDI including body and paint defects, cosmetic defects, assembly defects, transport or logistics damage. Determine the appropriate classification - manufacturing defect or transport damage.
• Warranty Claim System Processing: Process claims assessments using internal warranty and service management systems. Verify claim data accuracy including VIN information, labour operation codes, causal parts, repair procedures, supporting evidence.
• Internal Coordination: Coordinate with internal teams including Warranty Operations and Vehicle Preparation Operation.
• Quality Monitoring and Escalation: Monitor recurring defects detected during PDI inspections. Escalate quality concerns to Warranty Operations and Vehicle Preparation Operation.
• Compliance and Policy Management: Ensure all claims comply with company warranty policies, Japan market warranty procedures, and internal audit requirements. Support internal warranty audits and claim quality checks.

Requirements:

• Diploma or Bachelor's degree in automotive engineering, mechanical engineering, automative technology or any related technical field is preferred.
• Fluent in English and Japanese (preferrably N2 and above).

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.