Sales Customer Support Specialist (60 - 80%) (m/f/d)

Accelleron Job Opportunity

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Description

In this role, you will be responsible for order processing within Accelleron's Digital Division. Together with our collaborative and supportive team, you will help ensure a positive customer experience throughout the entire ordering process and beyond.

Your Responsibilities

• Manage accurate technical and commercial order entry in the SAP system
• Handle software subscription business (e.g. annually invoiced licenses)
• Prepare quotations (including follow-ups) and support the sales team
• Process transactions such as order confirmations, order changes, and invoicing
• Communicate with internal and external stakeholders via phone and email
• Handle customer complaints, freight forwarder claims, and insurance cases
• Support sales and operations teams to ensure efficient order execution and delivery
• Proactively inform customers about order status and clarify any inquiries
• Maintain master data, create new customer records, and handle general administrative tasks
• Use project management skills to analyze data and processes and contribute to continuous improvement initiatives (e.g. automation, tools, and process optimization)
• Monitor overdue invoices and support the dunning process
• Support cross-functional teams with ad-hoc requests
• Contribute to the S/4HANA integration project

Your Background

• Commercial or technical qualifications, with further education in a business-related field
• Several years of professional experience in order processing and customer support
• Proficient in SAP R/3 (SD module), S/4HANA, and MS Office tools
• Strong ability to prioritize and manage multiple tasks with excellent planning and organizational skills
• Customer-focused and results-oriented mindset
• Strong cross-functional collaboration and interpersonal communication skills; team spirit essential
• Excellent written and verbal communication and presentation skills
• Fluent in English, with good German skills; additional languages are a plus
• Experience in project management is an advantage

Your Benefits

• Tickets restaurant
• Welfare benefit
• Employee Assistance Program
• Flexible working model
• Company Medical check up
• Insurance policy