Go Buses Operations And Retail Manager

Go Buses Operations And Retail Manager

As Operations and Retail Manager for Go Buses, you will oversee the day-to-day passenger experience on Academy's inter-city bus routes. You will directly contribute to Go Buses growth and success as a hands-on leader. You will work cross-functionally and establish relationships with terminal Operations and Maintenance leadership, front-line schedulers, dispatchers, planners and drivers to promote teamwork and efficiency. Your goals will include safety, customer service, and driving long term profitability. You will interact with Microsoft Office applications and Academy's technology systems, including dispatching software, scheduling programs, GPS trackers, and ticketing solutions. You will coordinate field dispatchers and customer service representatives to maintain adequate customer service levels. You will build and develop cross-functional relationships with terminal leadership teams. This role is based from Academy's facilities within the Go Buses footprint. You will be hands-on, supervising operations that today stretch from New England to Virginia. Site visits may require occasional overnight travel. You must be available to work on holidays and weekends to meet our operational needs. This position reports to the Director of Strategic Planning. Full Time Position. Salary range of $75,000 - $95,000 commensurate with experience.

Role and Responsibilities

• You will plan and oversee trip schedules to optimize performance, implement operator reliefs to ensure safe and reliable transportation.
• You will respond to passenger correspondence via text or phone in a timely manner.
• You will supervise passenger queueing and loading, ensuring adherence to customer service policies and procedures, including ticketing, payment, and baggage handling.
• You will meet in-person with drivers, dispatchers, and operations teams throughout the company's footprint, including in-person visits to supervise bus stops and the monitor passenger experience.
• You will identify opportunities to expand and optimize Go Buses service, including new routes and service locations.
• You will be present and hands-on with the business during periods of peak demand, including holidays and weekends.
• You will monitor market conditions and manage commercial terms like ticket pricing to optimize revenue.

Qualifications and Skills Requirements:

• Prioritize safety at all times
• Possess a highly motivated attitude
• Exhibit excellent organizational skills and the ability to work well under pressure
• Maintain a positive attitude and demonstrate strong communication skills with customers and colleagues
• The ability to work independently
• Experience in a supervisory capacity and relevant experience working in an office and field environment
• Advanced knowledge of Word, Excel and Outlook
• Transportation and/or operations supervisory background a plus
• Ability to learn and adhere to DOT, FMSCA, and OSHA regulations

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid time off
• Paid Holidays

Academy is an EEO.