Technical Services Specialist I

Technical Services Specialist

The Technical Services team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create positive client experiences. I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on! ~ Wyatt Hook, Senior Manager, Technical Services

A typical day in the life of a successful Technical Services Specialist requires technical project management prowess and excellent communication skills. You will receive projects via our support ticketing service, set up scoping calls with clients, and communicate with any stakeholders to keep projects moving forward. You will also participate in continuous improvements projects on an ongoing basis.

As an ideal candidate, you will have a background in client-facing support roles as well as an understanding of data, including models, validation and integration. You will help Absorb's clients solve business problems by carrying out data imports and exports to integrate their systems with Absorb, as well as supporting data issues and various turnkey integrations. You'll also support data analytics and business intelligence through consultation services.

Do you want to learn more about Absorb from a current employee? Check out the video below:

Scoping, implementing, and maintaining technical service products using Absorb's software stack.

Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS.

Managing client projects to completion according to client timelines and requirements.

Delivering training, consulting, and best practice information on Absorb products & services.

Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc.

Assisting and collaborating with other Absorb teams on technical and data-related issues.

Updating and maintaining internal documentation resources.

Building and maintaining strong client relationships to provide the best possible service experience in every interaction.

Minimum 2 years' experience implementing integration solutions for a SaaS software company or similar

Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels

Experience implementing, training, and/or managing data migrations for a SaaS software

Strong analytical skills to model and solve complex business requirements and make recommendations on best practices

Able to maintain high-quality service delivery and supporting documentation

Self-driven, able to work independently and with a team

Experience with Zendesk, JIRA, and Confluence

Experience with APIs, Single Sign On and SQL

Experience with CRM and HRIS applications (e.g. Salesforce, ADP, BambooHR, UKG Pro, Dayforce, Workday, etc.)

Experience with BI tools (e.g. PowerBI, Snowflake, Sisense)

Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato.

Fully remote-first work with flexible work arrangements

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

New Hire Equipment Allowance and monthly Flex Allowance to support your success

Endless opportunity for career growth and internal mobility

Employee driven DE&I program

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

We achieve exceptional results by genuinely caring about each other & the work we do

We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com