Corporate Service Center Assistant

Empowering Africa's Tomorrow, Together…One Story At A Time

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To work perennially as part of the servicing team, from the dual teams, servicing clients via Branch network services. A named point of contact for dealing with a range of requests from Business Clients; maintaining and improving high levels of Client experience. Assist in the development of Client relationships through a pro-active approach to Client care.

Job Description

• Act as the first point of contact for transactional and administrative banking issues to external Clients i.e. is the accessibility of the consultant to the client via Branch Channel service and support options
• Ensure SLA adherence, identifying and addressing bottlenecks to enhance service efficiency
• Verify and process international payments in banking systems.
• Verify documents related to service, advanced payments, in accordance with Foreign Exchange Legislation
• Assist and support Clients with technical payment queries.
• Inform the performance department weekly about overdue payments
• Contact clients to regularize overdue payments
• Escalate system issues when needed
• Prepare Management Information (MI) and regulatory reports
• Propose process optimizations to enhance payment efficiency
• Participate in system testing for new projects/changes
• Ensure that all activities comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements.
• Log and escalate risk/loss events (fraud, errors) to Operational Risk Management (ORM)
• Mitigate risks identified by Audit, Assurance, or Conformance reviews
• Review supporting documents for compliance with exchange controls, and AML policies

Education

Further Education and Training Certificate (FETC): Office Administration (Obrigatório)