ATM Support

Empowering Africa's Tomorrow, Together…One Story At A Time

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To provide specialist advice and support in business enablement and creation of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs. The primary responsibility of the job is to:

• Facilitate, coordinate and support customer primacy by ensuring ATM uptime of no less than 95% across the network
• Monitor country cash level and limits and monitor ATM uptime
• Deputise for the ATM Team Leader
• Take up additional duties including any other duties that may be provided by the line manager
• Reconcile and resolve cash send and NFS queries
• Monitor and ensure all services are working on the ATMs
• Manage external vendor and processing of payments

Business Management: To provide specialist advice and support in assisting to manage and deliver on projects | Meeting deadlines: Completes tasks timeously | Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders | Key Accountability:

People Management 40%

• Ensure that team members receive coaching and feedback in order to archive their maximum potential
• Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs
• Motivate staff and ensure they are recognized through the Absa recognition schemes
• Create an empowering environment for team members, encouraging ownership and initiative
• Conduct snap checks and/or assist colleagues engaged in snap checks

Business Management 40%

• Agree targets and take accountability for the overall achievement of performance objectives for the team in terms
• Customer experience
• Cost performance
• Risk and rigor amazement
• Budget accountability in costs such as overtime, telephones etc
• Brand, product and business proposition:
• Manage SLA between the Bank and other 3rd party vendors
• Develop and implement best practice procedures that ensure the attainment of Absa ATM uptime target on a 5-week rolling average of 95%

Risk Management 15%

• Ensure that cash environment and assets are secured
• Ensure that all relevant regulatory requirements are met
• Remediate audit findings and risk events
• Attend various meetings
• Ensure ATM sites are secured as per stipulated standards
• Ensure that all revenue is collected
• Maintain effective management information

TCF Embedding 5%

• Ensure TCF principles are adhered to by the team at all times

Risk & Control

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Further Education and Training Certificate (FETC): Office Administration (Required)