Senior Product Operations Manager

Senior Product Operations Manager

Abridge is growing rapidly, and we're looking for a Senior Product Operations Manager to help our product organization scale with excellence. You'll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you'll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org.

Reporting to the COO, you'll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly.

What You'll Do

Planning & Alignment

• Maintain the product org's single sources of truth, including living roadmap, goals, and feedback tracking.
• Build a product operating system that stays ahead of the curve, anticipating needs before they surface.
• Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews.
• Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency.

Launch Operations & GTM Enablement

• Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks.
• Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos).
• Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders.

Knowledge & Tooling

• Build and maintain an internal knowledge base for product/GTM teams.
• Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums.

Execution Excellence

• Track dependencies and surface risks early, with recommended options for resolution.
• Build onboarding materials for new PMs and accelerate their time to impact.

What You'll Bring

• 3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles
• Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks
• Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity
• High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike.
• Bias to action and comfort with ambiguity: you're as comfortable building the system as running it until it sticks.

This is a hybrid role with a minimum of 3 days weekly in our San Francisco office.

Why Work at Abridge?

At Abridge, we're transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We're driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it's not just what we do—it's how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We're committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How We Take Care of Abridgers

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.
• 401k and Matching: Contribution matching to help invest in your future.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• ... and much more!

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Staying Safe - Protect Yourself from Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.