Officer, Client Service

Job Description

We are seeking a dedicated and detail-oriented Client Relations & Operations Associate to support our financial services team. This role is responsible for managing client communications, processing transactions, and ensuring regulatory compliance, while also contributing to administrative and event-related activities. The ideal candidate will possess strong interpersonal skills, a proactive mindset, and a solid understanding of financial operations.

Key Responsibilities

Client Services

- Respond to inquiries and resolve issues from direct clients, indirect clients, and distributors across multiple communication channels.

- Process client documentation requests and amendments, including coordination via mail and messenger services.

- Ensure accurate and timely execution of client orders and financial transactions.

- Facilitate account opening procedures and perform KYC (Know Your Customer) verification.

- Conduct post-interaction surveys to assess client satisfaction (subject to confirmation).

- Initiate follow-up communications with vulnerable clients to reinforce product understanding and risk awareness.

- Send SMS notifications to clients regarding specific account activities (e.g., subscription changes, cancellations).

Regulatory & Compliance

- Contact clients to complete KYC requirements or to assist with account unblocking.

- Verify mailing addresses for returned correspondence flagged on watch-lists.

Administrative Support

- Prepare and reconcile monthly billing reports related to amendments, printing, SMS, and postage; submit to Finance for processing.

- Manage daily incoming mail and process client requests accordingly.

- Notify clients of insufficient funds for minimum subscriptions and follow up on outstanding switching fees.

- Print and distribute fund factsheets for office display.

Event & Marketing Coordination

- Participate in company-sponsored events such as Mutual Fund Fairs and SET in the City, assisting with account openings and product consultations.

- Register clients for events via phone and email communications.

- Support promotional activities including LTF/RMF campaign verification.

- Draft and disseminate client communications (e.g., amendments, voting notices, dividend announcements, promotional materials) across various channels including email, website, and print media.

Key Requirements

- Bachelor's degree in Business Administration, Finance, or a related field.

- 2–3 years of experience in client relations or financial services.

- Strong communication and organizational skills.

- Ability to work collaboratively in a team-oriented environment.

- Proactive and client-focused approach to problem-solving.

We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.