Field Service Engineer (nashville, TN Or Murfreesboro, TN) - Remote Eligible

Abbott Diagnostic Service Provider

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the student debt program, and an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.

Territory/Location

• This position is remote.
• Qualified candidates must currently live in Nashville, TN, or Murfreesboro, TN.
• Must be able to travel up to 75%.

What You'll Work On

• Responsible for providing on-site support to Abbott Diagnostic Division customers, supporting field personnel, and the District’s business objectives and goals.
• Provide direction and mentoring to other Field Service Reps.
• Troubleshooting and resolving complaints reported by customers on a minimum of eight increasingly complex instruments as detailed in the FS Business Process database.
• Understand and follow the Quality System by accurate and timely documentation of complaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations, and other updates Abbott provides.

Integrate Effectively into the Service Team:

• Work effectively within a diverse and dynamic team environment.
• Support on call rotation, time, territory, and inventory management.
• Standby and after-hours responsibilities, flexible working hours.
• Unpredictable Travel, travel for the support of other territories, and training.
• Provide on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes place.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience required.
• Proficiency in the local language is required.

Preferred Qualifications:

• Bachelor’s/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers is preferred.

Additional Skills:

Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing, i.e, VPN, remote troubleshooting etc.), effective communication skills, and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral).

The base pay for this position is $26.35 – $52.65 per hour. In specific locations, the pay range may vary from the range posted.