Специалист По Технической Поддержке / Customer Support Specialist (подразделение Лабораторной Диагностики)

Customer Support Specialist (Laboratory Diagnostics Division)

Abbott is a global leader in the field of medicine and helps people live full lives at all stages. Our life-changing technologies cover a wide range of innovative products and solutions, including diagnostics, medical devices, nutrition, and pharmaceuticals. Our 114,000 employees work for the benefit of people in 160 countries around the world.

Abbott provides access to high-quality pharmaceuticals in various therapeutic areas, earning the trust of doctors and patients worldwide.

Our innovative tests and diagnostic tools Abbott allow for timely and balanced decisions, impact the quality of medical care, and contribute to the development of healthcare.

To fill a vacant position, we announce a competition for the position of:

Customer Support Specialist (Laboratory Diagnostics Division)

Main Responsibilities:

• Providing company clients with consultations regarding analyzers, systems, and tools by telephone, email, or online tools
• Maintaining appropriate reporting on interaction with clients in accordance with Abbott's quality standards, legal regulations, corporate policies, and customer service procedures
• Organizing training for clients on the correct operation of Abbott equipment
• Outbound consultations on client territory to solve applied issues, conduct training and training events for equipment operators

Profile of a Successful Candidate:

• Higher specialized education (medical or biological)
• Experience working in a clinical laboratory (doctor-laborant, doctor of quality control, etc.) for 1 year
• Possession of driving license
• Willingness to travel
• Proficiency in English at the intermediate level and above
• Ability to articulate thoughts clearly and grammatically both verbally and in writing
• Analytical abilities
• Desirable experience working on similar automated analytical systems
• Desirable knowledge of the algorithms for conducting quality control in routine laboratory practice

At Abbott You Will Be Able To:

Develop:

• You will have access to an internal training platform, practical exercises, and lectures from colleagues in expert areas, as well as language courses

Take Care of Your Health:

This will be helped by:

• An expanded medical insurance program with dentistry for employees and their children from the first day of work
• Accident insurance
• Employee Support Program: psychological, legal, and financial
• Payment of 10 days of sick leave up to 100%
• Comfortable schedule and location: hybrid schedule 4/1 (1 day of work from home), flexible start and end time of the working day, modern office with convenient infrastructure in 2 minutes on foot from the Voykovskaya metro station/5 minutes on foot from the Balticskaya MCC station
• Open, supportive, and inclusive work environment where you are treated fairly and with respect

Take Care of Your Financial Well-being:

This will be helped by:

• Corporate program of flexible benefits that allows you to choose the benefits that are most important to you
• Transparent system of bonuses and KPIs
• Annual review of salary based on work results

Join Abbott, where you can work on important tasks, develop and grow, take care of yourself and your family, and live a full life.