Technical Services Specialist

Technical Services Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional's and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.

Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management.

This is how you can make a difference at Abbott:

As the Technical Services Specialist you will support the Materials Engineering Manager and wider technical and cross-functional teams, working closely with various stakeholders including Operations, Quality, Controls Systems, Global Engineering, Validation and PMO. You will be responsible for conducting thorough investigations into technical issues and product failures to identify root causes and implement effective corrective and preventive actions.

Responsibilities:

• Root Cause Analysis: Conduct detailed investigations into product failures, process nonconformities, customer complaints, or system anomalies using structured methodologies such as 5 Whys, Fishbone diagrams, and Root Cause Analysis (RCA).
• Data Analysis: Collect, analyze, and interpret technical data, test results, and performance metrics to identify trends and underlying issues.
• Collaboration: Work closely with engineering, operations, and quality assurance teams to gather insights and validate findings.
• Corrective Actions: Develop, recommend, and implement corrective and preventive actions (CAPA) to resolve issues and mitigate future risks.
• Documentation: Prepare clear, concise, and detailed investigation reports, including findings, root cause analysis, and proposed solutions while ensuring compliance with regulatory and organizational standards.
• Testing & Validation: Design and execute tests or simulations to replicate issues, validate hypotheses, and verify the effectiveness of solutions.
• Process Improvement: Identify opportunities to enhance processes, tools, or systems to prevent recurrence of issues and improve overall quality.
• Compliance: Ensure investigations and solutions adhere to industry regulations, standards, and internal policies (e.g., ISO, FDA, etc.).
• Training & Knowledge Sharing: Provide guidance and training to teams on investigation techniques, best practices, and lessons learned.

Qualifications and Experience:

• Degree in Engineering, Science, Manufacturing, or equivalent technical discipline or relevant experience.
• 3-5 years of experience in engineering, quality assurance, or a related field, with a focus on investigations, root cause analysis, or failure analysis.
• Preferred but not required: Six Sigma Green/Black Belt certification.
• Proficiency in analytical tools and methodologies (e.g., RCA, FMEA, Statistical Process Control).
• Familiarity with data analysis software.
• Strong problem-solving and critical-thinking abilities.
• Excellent communication skills, both written and verbal, for technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

Attractive compensation package that includes competitive pay, as well as benefits such as

• Family health insurance,
• Excellent pension scheme
• Life assurance
• Career Development
• Fantastic new facility
• Growing business plus access to many more benefits.