Technical Service Specialist

Technical Support Specialist

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Scope of Responsibilities:

• Respond to all field service calls promptly and communicate effectively with customers. Complete assigned instrument upgrades and complete documentation within approved time periods.
• Perform all administrative tasks in a timely manner & keep manager informed of any issues arising. Complete all Quality associated tasks within approved time periods.
• Actively participate in service meetings.
• Maintain spare parts inventory accurately & minimize unnecessary parts usage.
• Complete Service reports for each call, and ensure that data entered into Contact Management System is accurate and appropriate. Ensure Service report is left with customer.
• Work together with the customer service team to achieve outstanding customer service.

Key Success Factors

• Ability to manage resolution of complex technical customer issues.
• Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
• Ability to integrate, engage and collaborate within cross-functional teams.
• Demonstrated ability to balance between technical skills and customer interfacing skills.

• The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals.

Requirements

• Bachelor's degree in engineering, life sciences or related technical discipline. (preferably with Intern experience in the field of study)
• From 2 years' experience with troubleshooting and instrument repair and maintenance (preferably with laboratory equipment)
• English - from upper-intermediate level