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Senior Customer Service Specialist
Manage order processing and customer inquiries to ensure timely delivery and satisfaction
Taipei, Taiwan
1 week ago
Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.
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Customer Service Specialist
The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
Main Responsibilities:
- Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
- Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.
- Handle customer queries, product complaints, recalls and exchange.
- Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.
- Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs
- Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.
- Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.
- Perform inventory counts including consignment count and warehouse count.
- Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.
- Manage and maintain Loan Case for Commercial Team to support the urgent operation.
About Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.