Field Service Lead / Field Service Supervisor – Diagnostics

Field Service Lead / Field Service Supervisor – Diagnostics

Abbott is a global healthcare leader that uses scientific insights to create breakthrough solutions for improving health. We look to the future and anticipate changes in medical science and technology.

The Abbott Diagnostics Division (ADD) in Zurich/Baar (Switzerland) is looking for a Field Service Lead / Field Service Supervisor – Diagnostics.

In this position, you will be responsible for managing the Diagnostics Field Services in Switzerland and working closely with Abbott Ambassadors to ensure the best possible customer satisfaction.

Your tasks include:

• Management of stakeholders, including key customers
• Leadership and coordination of the technical service team in close collaboration with district customer experience managers
• Setting and achieving performance metrics and customer satisfaction values
• Participation in customer business reviews
• Monitoring device reliability and device service costs and managing all escalated service cases to ensure timely resolution
• Achieving the field service cost plan
• Managing and controlling the spare parts inventory to ensure that service levels are met
• Recruiting, training, coaching, developing, motivating, and retaining technical service specialists
• Implementing departmental goals and incentive plans and conducting the performance review process for the technical service team
• Ensuring that the service meets all quality, procedural, and process requirements on-site and in the business area
• Success in this role will be measured by the achievement of service level, customer satisfaction, service metrics, and economic growth and profitability in the district.

Your profile includes:

• Several years of leadership experience in a technical field service in the sales/medical or service industry
• Bachelor’s degree or equivalent experience in the field of medical technology is advantageous
• Product and industry knowledge within (laboratory) diagnostics
• Several years of work experience in Switzerland
• Fluent German and English skills; French skills are advantageous
• Strong communication skills and customer orientation, ability to identify problems and actively drive their solution

Have we piqued your interest? Then apply to us.

We look forward to you!

Follow your career goals at Abbott for diverse opportunities with a company that can help you build your future and lead your best life. Abbott is a committed equal opportunity employer dedicated to employee diversity.

Disabled applicants will be considered with equal eligibility.

We ask for your understanding that we only consider online applications through our online application portal. Applications by email or by post cannot be processed. Original documents will not be returned.

Stay in touch via www.abbott.com, Facebook www.facebook.com/Abbott and X @AbbottNews and @AbbottGlobal