Business Support Coordinator

Business Support Coordinator

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

The Opportunity

The position of Business Support Coordinator serves our Toxicology business unit located in our Kansas City, MO office. Business support coordinators are responsible for several functions that support our clients including scheduling onsite collections, coordinating and following up on post-accident and reasonable suspicion testing and random testing.

What You'll Work On

• Address client needs as they occur; demonstrated strong sense of customer service
• Find and communicate with contractors to complete collection events.
• Work with warehouse team to ensure contractors have necessary supplies to complete all scheduled events.
• Act as liaison between contractors and accounting to ensure timely and accurate payment of contractor invoices.
• Identify clients and collection network providers that require additional attention or problem resolution and communicate these issues to the appropriate member of management.
• Negotiate pricing on a case by case basis for each collection event as needed.
• Schedule emergency collections on an as needed basis for external clients and follow up to ensure timely and accurate reporting of test results.

Required Qualifications

• Bachelor's degree from four-year college or university, or 2-3 or more years of related experience and/or training, or equivalent combination of education and experience
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

• Prior drug testing knowledge
• Federal DOT Drug Testing regulation knowledge
• Basic understanding of pricing and profitability

The base pay for this position is $18.25 – $36.55 per hour. In specific locations, the pay range may vary from the range posted.