Technical Support Engineer

ABB Motion Service Technical Support Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Technical Support Manager

Join ABB Motion Service and become part of a global leader in delivering service to high voltage rotating machines. As a Technical Support Engineer, you'll be at the forefront of providing expert assistance to internal teams and external customers, ensuring quick, efficient, and high-quality support. In this role, you will have a direct impact on customer satisfaction and loyalty through your technical problem-solving skills and dedication to service excellence.

You will work closely with a team of experienced colleagues in Västerås, supporting our local service units worldwide. Your role also includes warranty case handling, conducting root cause analyses, and identifying service business opportunities. If you thrive in a technical environment, enjoy building customer relationships, and take pride in delivering professional support — we'd love to hear from you.

You will be mainly accountable for:

• Providing structured, high-quality technical support to internal and external stakeholders.
• Handling warranty cases, including technical investigations and root cause analysis.
• Recognizing technical issues through customer dialogue and remote asset connection.
• Identifying new service business opportunities in collaboration with ABB teams and customers.

Qualifications for the role:

• Holds a relevant technical degree (e.g. Electrical Engineering or equivalent)
• A few years of relevant work experience, ideally within technical support, electrical machines, or control, protection, and regulation of such systems.
• Strong problem-solving skills and a proactive, improvement-oriented mindset to enhance workflows and customer service.
• A team player with a positive attitude who contributes to a collaborative and supportive working environment.
• Comfortable communicating clearly and professionally in both Swedish and English, both written and spoken.
• Familiarity with SAP or similar ERP systems is considered a plus.

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

More about us:

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a corner-stone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.