Technical Support Engineer

ABB Tech Support Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Tech Support Team Leader

Your role and responsibilities

In this role, you will provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

The work model for the role is:

Onsite:LI

This role is contributing to the ABB MOSE Business Division supporting PAN India with Base Location as Peenya- Bangalore.

You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

• Qualification: BE - Electrical / Electronics / Electronics and Communication

• 4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training

• Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions

• Possess an enhanced knowledge of Process industries and new application

• Proficient in service documentation, planning, and communication with both internal and external stakeholders

• Ability to work efficiently in coordination with cross-functional ABB teams.

• Fluent in English and capable of clear technical communication with customers and service engineers

• On site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month

More about us

ABB Motion Services serves customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants.