Technical Support Engineer

ABB Technical Support Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Technical Support Manager

Your Role And Responsibilities

In this role you will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV Switchboards.

The work model for this role is hybrid.

This role is contributing to the Process Automation Marine and Ports Division in Miramar, FL.

You Will Mainly Be Accountable For:

• Supporting basic technical support cases, as well as complex cases with LV, MV Switchgear, Circuit Breakers, Protection Relays, and Transformers.
• Identifying technical problems and analyzing them through communications with customers and remote connections.
• Identifying improvement needs in the way of working and potential solutions for them, communicating them proactively and driving small improvement actions.
• Executing wrap-up and follow-up of support cases in a timely manner and preparing technical reports after case closure.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering.
• 3 or more, with 5+ preferred, years of experience.
• Experience in marine power generation and power distribution with focus on LV/MV Switchgear, Protection Relays, Transformers.
• Familiarity with marine/offshore work environment and procedures.
• Prior experience ABB Marine equipment is preferred, but not required.
• Proficiency in diagnostic tools and software used for troubleshooting of protection relays is also preferred.

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow.

With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun–leaner and cleaner.

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.