Technical Sales Support Specialist

Technical Sales Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to: Sales Support Manager

The work model for the role is: Onsite

Your Role And Responsibilities

The Technical Sales Support Specialist serves as the primary point of contact for supporting the Sales organization and customers regarding NEMA products. This role is critical in driving business growth by delivering technical and operational support throughout the pre-sale and post-sale stages, ensuring a seamless customer experience and enabling successful sales outcomes.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

You Will Be Mainly Accountable For:

• Serve as the primary customer contact, providing timely communication on delivery schedules, payment terms, and general conditions while ensuring a positive customer experience.
• Support sales activities by delivering technical guidance, value propositions, and effective solutions to inquiries, coordinating with internal teams for issue resolution.
• Monitor and manage order status, administrative processes, and escalations, ensuring smooth execution of sales transactions and supporting cash collection when needed.
• Identify market opportunities and improvement areas through analysis of customer needs and inquiry trends, contributing to business growth and process optimization.

Qualifications For The Role

• High School Diploma/GED with minimum 4 years relevant experience – Required. Associate's Degree and minimum 2 years or Bachelor's Degree and experience with NEMA or electrical motor product background - Preferred
• Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.
• Additional preferred experience includes: Working knowledge of Baldor's SAP, OMS, VIP4, Understanding of manufacturing concepts, processes and Flex-Flow / Lean concepts, Understanding of international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More About Us

ABB's NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering.

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.