Service Support Specialist (m/w/d), Service Measurement & Analytics
ABB
ABB Industrial Service Back Office Specialist
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Service Manager
Your Role: Own the Challenge
In this role, you are responsible for handling spare parts and repair inquiries for the products and systems we supply in the field of industrial, continuous gas analysis technology. You prepare quotations and orders, coordinate warranty and goodwill cases, manage the spare parts warehouse, and support the service team in day-to-day operations. In doing so, you work closely with internal departments and external partners and contribute to the ongoing optimization of our processes. Through your support, you strengthen the service team in its daily activities and make an important contribution to maintaining our high service quality.
Creating and maintaining quotations for spare parts, repair services, and service assignments, as well as handling customer inquiries from calculation and order processing to follow-up, delivery, and invoicing.
Coordinating and managing warranty and goodwill cases in close collaboration with customers, suppliers, and internal departments, while also supporting daily service operations with administrative tasks.
Managing the spare parts warehouse, including stock monitoring, incoming goods inspection, booking processes, and inventories, as well as procuring stock and external materials in cooperation with suppliers and internal stakeholders.
Maintaining and analyzing master data and continuously optimizing processes within the SAP system to ensure efficient workflows.
What it takes to Run what runs the world
Completed commercial and/or technical apprenticeship (e.g., industrial clerk) or a comparable qualification.
Several years of professional experience in service back office operations, ideally in a technical environment.
Strong technical understanding for assessing spare parts and repair processes.
Very good SAP skills in the relevant modules (SD, MM, CS).
Confident use of common MS Office applications.
Structured, reliable, and service-oriented working style, combined with strong teamwork and communication skills.
Fluent German and good English skills, both written and spoken.
Why join our company?
Work-Life Balance – Flexible working models, including flextime and hybrid options, to support your personal and professional life.
Health & Well-being – Access to various health measures, a Global Employee Assistance Program, and a gender-neutral parental leave policy.
Financial Perks – Participation in the Global Employee Shareholder Acquisition Program (ESAP) and meal allowances.
Career Growth – Extensive training opportunities and structured development programs to help you advance.
Inclusive Culture – A dynamic, international work environment that fosters collaboration and innovation.
In accordance with the collective agreement for the electrical and electronics industry in Austria, the minimum salary for this position is € 3.400 gross per month as of May 2025. There is a clear willingness to offer compensation above the collectively agreed minimum salary, depending on qualifications and experience.
ABB's Process Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.
The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.