Service Segment Manager

Service Segment Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This Position Reports To

Marketing & Sales Manager - Service

Your Role And Responsibilities

1. Roles & Responsibilities - Core Responsibilities

• Develops and implements a market-based strategy including direct, third party and project sales.
• Interprets the global industry segment strategy to meet region/country requirements and implements with country specific action plans.
• Leads the definition of industry group footprint (market presence, execution standards, and delivery model).
• Defines key targets (e.g., volume, prices, portfolio mix) and ensures those are achieved for the assigned segment(s).
• Ensures detailed business/sales plans are in place with regular follow-up.
• Helps negotiate complex legal and commercial international frame agreements.
• Ensures ABB's value proposition for the target segment is developed and well communicated (internally and externally).
• Activates operation intelligence, benchmarking, and analysis to identify best processes, equipment, and automation practices, etc.
• Supports local Sales organizations to ensure they are positively perceived in the target segment(s).
• Feeds back to the business / product groups on market developments and requirements.
• Uses standard reporting tools to accurately identify future opportunities and measure progress by segment.
• Identifies and manages risk relating to contract agreements and prices across segments.
• Drives the growth of the top line in each target industry segment.
• Ensures that the major accounts in the segment(s) are identified and prioritized.

2. License To Operate / Core Values

• Participates in the development of international standards and regulations by identifying and influencing the appropriate external bodies (including government, legislative bodies, and technical and trade associations).
• Ensures that Health, Safety, and Environment (HSE) and integrity requirements are integrated and are up to date in their respective business process(es) and applications.

3. Collaboration / Leadership

• Builds relationship with key external influencers to educate, inform, and solicit support for new ABB ventures and technical developments.
• Builds and maintains strong relationships at senior levels with the key stakeholders.
• Drives and ensures know-how sharing and cross-collaboration.
• Acts as Account Manager (if needed) for one or more major accounts in the region/country.
• Ensures that the team is well prepared and has the necessary internal support to pursue and manage large project contracts.
• Ensures that the area of responsibility is properly organized, staffed, skilled, and directed.
• Coaches, motivates, and develops direct and indirect subordinates in line with HR policies.

Qualifications For The Role

• Bachelor's Degree in Electrical Engineering
• With 7 years' in service organization with at least 3 years' experience in Sales.
• Knowledge to use Sales Tools (Salesforce, SAP booking, PPT, Excel).
• Knowledge of service portfolio for Low Voltage and Medium Voltage.
• Salesforce, SAP booking, Microsoft.
• Knowledge of service portfolio for LV&MV.
• Fluent in English (read and write) is required.
• JOB SKILLS
• Occupational Health and Safety (OHS)
• Regulation and legal compliance
• Technical support and services
• Process improvement and optimisation
• Data Management
• Portfolio Management
• General Sales Practices
• Marketing, Sales and Product Management / Customer Centricity

More About Us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory