Service Sales Specialist - North Region

ABB Robotics Service Sales Representative

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This position reports to:

Service Sales Manager

Your Role: Own The Challenge

In this role, you will drive service sales processes, generate new service opportunities, and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and promote the full Service product portfolio. You will also leverage your expertise to build long-term customer relationships and ensure prompt responses to specific customer needs and issues. The work model for the role is: Hybrid. This role is contributing to the Robotics Service Area in Mexico.

Key Responsibilities

• Penetrate the Installed Base by promoting upgrades, retrofits, and value-added solutions that benefit both customers and ABB.
• Understand channel strategy, establish related pricing, prepare sales plans, review performance, and propose recovery plans when needed.
• Generate service sales leads and develop new market opportunities by analyzing market trends and identifying potential new service offerings.
• Act as a marketer and salesperson for ABB's service products and solutions during campaigns, trade fairs, exhibitions, conferences, and customer meetings

Qualifications

• 3+ years of experience in technical service sales, preferably in automation and/or robotics
• Knowledge of the automotive market and general industry
• Experience with sales management tools, preferably Salesforce
• Willingness to travel
• Bachelor's degree in Mechanical, Electrical, Electronic, or Mechatronic Engineering

We Also Offer Our Employees The Following Benefits

• Sales Incentive Plan
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)