Service Sales Specialist

Service Sales Specialist, Jeddah

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Marketing & Sales Manager - Service

Your role and responsibilities

Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed. Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market. Focuses on the entire service portfolio to secure profit for assigned business / product groups. Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. Sells entire service product portfolio to expand ABB footprint in the designated area(s). Acts as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customer into relevant ABB Service offerings and solutions. Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Documents customer feedback and ensures customer satisfaction throughout the sales process. Updates IB in the Service database regularly with the changes made at site. Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Plans and performs the right number of weekly sales visits and reports them on CRM. Reports leads/opportunities, manages, and updates pipeline in CRM. Updates and monitors sales proposals and tenders and follows-up on proposal statistics. Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.

Qualifications for the role

Bachelor's Degree in Electrical Engineering

• with 5 years' experience in service organization
• with at least 3 years' experience in Sales
• Knowledge to use Sales Tools (Salesforce, SAP booking, PPT, Excel) are advantages.
• Must have a knowledge of service portfolio for Low Voltage and Medium Voltage
• Nice to have a knowledge with Salesforce, SAP booking, and Microsoft
• Fluent in English (read & write) is required
• Job Skills
• Occupational Health and Safety (OHS)
• Technical support and services
• Process improvement and optimization
• Data Management
• Portfolio Management
• General Sales Practices
• Marketing, Sales and Product Management/Customer Centricity

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory