Service Manager (energy Industries)

ABB Job Opportunity

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position Reports To:

Business Manager - Commercial & Operations

Your Role and Responsibilities

Implements service strategy and drives service growth at Process Automation Energy Industries. Leads the Service organization to achieve performance targets.

• Creates and drives implementation of service strategy as a member of the management team.
• Leads and develops a team of 4, including Service Sales Specialists and Technical Account Managers.
• Identifies and evaluates new opportunities with existing and potential Installed Base Service customers.
• Ensures that strategic plans are implemented consistently in the service organization through cross-functional collaboration.
• Promotes productized service offerings and marketing materials to enhance market reach.
• Manages service contracts and technical account relationships with key customers to drive satisfaction, retention, and growth.
• Analyze, maintain, and leverage ABB's installed base to uncover new business opportunities.
• Acts as a central liaison with Service Managers across countries and the Hub Central & Southern Europe.
• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).

Qualifications for the Role

• Bachelor's degree in Automation, Electrical & Electronics Engineering, or related field.
• 10+ years of experience in service roles within control systems (e.g., Service Engineer/Manager, Sales Specialist/Manager).
• 3+ years of people management experience.
• Knowledge of automation and electrical service offerings (e.g., service agreements, upgrades).
• Industry expertise in Power Generation, Water, Oil & Gas, Chemicals, and Refineries.
• Proficiency in ABB control systems, especially 800xA AC800M; experience with other ABB platforms (Freelance, Symphony Plus Harmony/Melody, Advant, AC500) and/or excitation systems is a plus.
• Fluency in English, native in Turkish.