Service Manager

Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to Warranty Manager.

We are offering a position as a Service Manager in our Marine and Ports, Marine Propulsion Service unit, in which you will be responsible for coordinating and managing Azipod® propulsion on-call service jobs for our external and internal customers. To be successful, you will ensure that service visits are delivered safely on time, to the agreed quality standards, and in full compliance with ABB's procedures. As working in the customer interface, you also act as the contact point for the customers during the execution of an on-call service job, managing both the operational and commercial aspects from quotation through to invoicing.

Your Responsibilities

• Serving as primary contact for commercial on-call service cases. Preparing and agreeing on the commercial terms for the service intervention, including scope and pricing
• Coordinating with customer and field staff to plan schedule, travel arrangements, scope and site access requirements
• Ensuring all required preparation is done and all work complies with ABB safety standards, procedures and policies
• Tracking the completion of service visits and ensuring all documentation is completed in a timely manner
• Maintaining a responsive and professional service approach to support and build customer satisfaction
• Driving high-quality service delivery to minimize the need for repeat visits
• Collaborating with other coordinators and internal stakeholders to ensure field service resources are allocated to maximize completion of customer service requests and contract delivery

This role can be located in Vuosaari, Helsinki or Turku. We offer a hybrid work model.

Qualifications for the role:

• B.Sc. or M.Sc. in a technical field
• Five years of experience preferable in technical sales, field service or service coordination
• You work well both independently and as a part of a team as well with customers and you seek solutions actively
• Decision making and coordination under pressure is nothing new to you
• Capability to take ownership and flexibility when needed to standard office hours
• Strong written and spoken communication skills in English
• Preferable, you have gained experience with SAP, JIRA and MS office tools
• Experience in shipbuilding, service industry and knowledge of ABB products are an advantage

At ABB Marine & Ports, we are committed to transforming our customers' vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future.

We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry.

For more information, please contact manager, Service Contracts and Warranty Toni Siltanen on 29th August between 14:00 – 15:00 or on 2nd September between 15:00 – 16:00. Please apply for the position by Sep 7, 2025. We look forward to receiving your application.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.