Service Coordinator

ABB Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for the role is: Hybrid (3 to 4 days in the office per week)

1. Managing field service jobs and service projects, from order to completion.
2. Coordinating the quoting of reactive service.
3. Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
4. Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
5. Maintaining and monitoring calibration, competency and certification database.
6. Collaborating with team managers and other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.

Qualifications for the role

• Have at least 5 years of experience in Service Coordination & at least 2 years experience working on induction requirements for Mining sites or similar.
• You are passionate about growing the business, finding the most effective ways to get things done and having the ownership to improve our processes and offerings to best align with what our customers need.
• You are at ease communicating effectively, internal with colleagues and externally with customers and suppliers.
• You have current Australian work rights.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.