Sales Support Specialist UPS

At ABB, we make an impact

At ABB, we help industries operate more efficiently and sustainably — and every one of us contributes to that.

Within our UPS business (Uninterruptible Power Supply), you ensure that customers can rely on a stable and continuous power supply — essential for data centers, industry, utilities, and rail.

You will have the opportunity to take ownership, work in a close-knit team, and directly contribute to customer satisfaction and operational performance.

Join ABB and help keep the world running.

At ABB, we are driven by care, courage, curiosity & collaboration.

Your role at a glance

As a Sales Support Specialist – Customer Support, you are the key link between the customer and the organization.

You ensure that customer inquiries, orders, and administrative processes run smoothly and accurately — from request to invoicing.

Together with Sales, Operations, and Supply Chain, you create a seamless customer experience.

What will you do?

In this role, you combine customer interaction, coordination, and administrative work within a technical environment.

Key responsibilities

Customer Support & Order Management

• Coordinate and resolve customer inquiries in collaboration with internal teams
• Process and follow up on orders (quotations, planning, and invoicing)
• Ensure timely and accurate order handling
• Act as the main point of contact and escalation point for customers

Customer experience & communication

• Proactively inform customers about the status of their requests
• Ensure a consistent and positive customer experience
• Align closely with Sales, Service, and Supply Chain

Data & performance

• Analyze forecasts and sales performance
• Prepare reports and share insights
• Contribute to continuous process improvement

Your team & environment

You will join a compact and engaged team of 6 colleagues with a strong team spirit.

The culture is:

• Open and transparent
• Hands-on and results-driven
• Focused on collaboration and enjoyment

Your manager has a coaching and supportive leadership style, giving you the space to take ownership.

What you bring

• MBO level 4 (vocational education), preferably in an administrative field
• 3–5 years of experience in customer support, sales support, or order management
• Strong administrative skills and attention to detail
• Technical affinity (experience in an industrial environment is a plus)
• Proactive and flexible mindset
• Good command of Dutch and English (minimum B2 level)
• French is a plus (for supporting Belgian customers)

Practical information

• Location: Rotterdam Waalhaven
• Work model: Hybrid (3 days in the office / 2 days from home)
• Hours: 40 hours per week
• Team: 6 colleagues
• Role type: Replacement within a growing team

What makes this role attractive?

• Work for a technologically advanced market leader
• Direct impact on customer satisfaction and processes
• Dynamic and growing team
• Strong interaction with various internal stakeholders
• Career growth opportunities (e.g., toward Buyer or Team Lead roles)

What we offer

• Competitive employment package
• Flexible and hybrid working environment
• International and technical work setting
• Opportunities for personal development and career growth
• Open, inclusive, and collaborative culture

About ABB

ABB is a global technology leader with approximately 110,000 employees in more than 100 countries.

We develop solutions in electrification, automation, and digitalization — helping industries operate cleaner, smarter, and safer.

Diversity and inclusion are a fundamental part of who we are.

Ready to take ownership?

Apply via www.abb.com/careers

Questions? Xavier Lie-A-Tjam – Talent Partner +31 6 21 897 862 soll@nl.abb.com