Sales Support Specialist

ABB Robotics Sales Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This position reports to:

Business Manager - Commercial & Operations

Your Role: Own the Challenge

As a Sales Support Specialist, you will play a key role in supporting the assigned Sales organization (division and market) and customers throughout the proposal process. You will act as a technical resource, preparing product and technology descriptions, estimating costs, and compiling final documentation. The work model for the role is: Hybrid. This role is contributing to the Robotics Industries Business Line in Mexico.

Key Responsibilities

• Provide technical guidance and solutions in response to inquiries from customers, sales channels, and Sales Specialists regarding ABB products, systems, and applications.
• Conduct analytical and diagnostic assessments to identify optimal technical solutions that meet customer needs and address complex inquiries.
• Support the development and maintenance of new sales opportunities, resolve specific customer issues, and contribute to achieving targets related to orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensure budget goals are met, including volume targets and profitable growth, across all assigned product groups and markets.

Qualifications

• Minimum of 3 years of experience in automation or robotics.
• Experience in customer service.
• Intermediate to advanced English proficiency.
• Willingness to travel.
• Prior experience preparing quotations, particularly in automation or robotics.
• Knowledge of packaging and palletizing is a plus.
• Familiarity with mechanical design or robot simulation is an advantage.
• Bachelor's degree in Mechatronics, Mechanical, Electrical Engineering, or a related field.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.