Robotics Customer Service Account Manager – Ireland - Remote Eligible

Robotics Customer Service Account Manager For Ireland

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This position reports to: Customer Service Sales Manager

Your Role and Responsibilities

As our Robotics Customer Service Account Manager for Ireland, you will drive the growth of ABB's Robotics service portfolio across Northern Ireland and the Republic of Ireland. You'll manage existing Service Level Agreement (SLA) customers, secure renewals, identify new revenue opportunities, and convert installed-base customers into long-term service partners. This field-based role gives you the autonomy to own your territory while collaborating closely with our UK robotics sales, service operations, and product teams to deliver real value to our customers.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters — because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

The work model for the role is: Field-based/Hybrid across Northern and Southern Ireland and occasional trips to Milton Keynes for training and team meetings.

This role is contributing to Robotics Division in Ireland.

Your Role and Responsibilities

In this role, you'll help run what runs the world by taking on meaningful work that drives real impact.

• Own and grow ABB's Robotics service business across Northern and Southern Ireland
• Manage and develop an existing portfolio of SLA customers, ensuring renewal success and revenue retention
• Identify and convert non-contracted installed-base customers into recurring service agreements
• Promote ABB's modular service offerings, including preventive maintenance, reactive support, digital services, upgrades, training, and lifecycle solutions
• Drive structured transitions from warranty to service for new robotic installations
• Prepare and manage quotations aligned with ABB's commercial policy and margin requirements
• Conduct regular on-site visits, build strong customer relationships, and act as the primary commercial contact for the territory
• Maintain accurate pipeline forecasting, using CRM tools and installed-base data to drive opportunity creation

Qualifications for the Role

• 2–3+ years' experience in B2B sales or service sales
• Demonstrated experience managing a geographic territory (preferred)
• Proven ability to grow recurring revenue streams
• Knowledge of robotics, automation, or manufacturing environments (desirable)
• Strong commercial acumen, negotiation skills, and customer relationship capability
• Comfortable working autonomously in a field-based role
• Mindset to innovate, take ownership, and drive continuous improvement
• Full UK or Irish driving license and the willingness to travel

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive Salary
• Private Medical Allowance for Yourself and Family
• Competitive Contributory Pension Scheme
• Employee Share Acquisition Plan
• Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
• Employee Assistance Programme
• Generous Employee Referral Scheme
• 23 Days Annual Leave Plus Bank Holidays
• Company Car
• Generous Bonus Scheme

Join ABB Ireland and be part of a dynamic team that is making a real difference. We offer a supportive and inclusive work environment where you can grow your career, develop your skills, and contribute to impactful work that matters. Together, we are building a sustainable future for generations to come.