Pre - sales Support Specialist

ABB Pre-Sales Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Sales Support Manager

Your role and responsibilities:

The Pre-Sales Support Specialist will provide timely support to ABB Sales, ABB Distributors, Specification Engineers, Contractors, and End Users.

The work model for the role is: hybrid.

This role is contributing to the Electrification Product Salesgroup in Memphis, TN. You will be mainly accountable for:

• Pre-Sales & Product Support: Provide pre-sales support and assist with accurate product selection for ABB electrical distribution and control products, including competitor cross-referencing.
• Customer & Team Collaboration: Interact with customers and cross-functional teams (Sales, R&D, Supply Chain, Product Management) to deliver commercial solutions and ensure customer satisfaction.
• Case Management & Communication: Document customer interactions using Salesforce, respond to inquiries via phone, and ensure timely resolution of issues.
• Global Coordination: Collaborate with global teams to support customer needs and maintain consistency in service and solutions.

Qualifications for the role:

• Education & Experience: Bachelor's degree in Electrical, Mechanical, or related Engineering field, or equivalent experience; minimum 5 years working with ABB and GE products.
• Product Expertise: Deep knowledge of residential, distribution, and control products including load centers, transformers, breakers, motor control, and MODBUS programming.
• Communication & Collaboration: Strong interpersonal, oral, and written communication skills; able to work effectively across all organizational levels and with U.S. customers via phone and email.
• Team Orientation & Adaptability: Works well in team environments, demonstrating ownership and urgency to complete tasks and support customer needs.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.