Post Sales Specialist - Warranty
ABB
ABB Technical Support Role
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This position reports to:
EL Customer Operations Manager
Your Role And Responsibilities
In this role, you will have the opportunity to support the sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology.
The work model for the role is: L-Hybrid.
This role is contributing to the Electrification business for the Smart Power division in the US market.
You will be mainly accountable for:
- Providing timely warranty support to ABB Sales, ABB Distributors, OEMs, Contractors, and End Users.
- Offering technical advice and providing comments on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications.
- Performing analytics and diagnostic studies to determine the most suitable technical solution to meet the customer needs; and proposing the most suitable technical solutions for complex enquiries.
Qualifications For The Role
You should have:
- BS in electrical or mechanical engineering or a minimum of 5 years equivalent experience.
- Minimum of 5 years of product knowledge in the design, manufacture, and application of molded case circuit breakers, transformers, residential products, lighting panels, switches, and general-purpose control products.
- High energy level, self-starter, highly analytical, and strong customer service.