Octopus Support Engineer

ABB Job Opportunity

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Project Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience. Work model for the role is: Hybrid.

1. Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
2. Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
3. Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
4. Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications For The Role

• You have a Bachelor's degree in relevant course with practical experience in similar role.
• Excellent written and verbal communication skills, with the ability to engage professionally with both internal teams and external customers.
• Proactive and service-oriented, with a strong willingness to learn and support customer requirements.
• Collaborative team player who shows initiative, embraces feedback, and is committed to continuous improvement.
• Skilled in Microsoft Office applications (Excel, Outlook, PowerPoint) and open to learning systems new tools.

What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.