IM&S Tools Support Specialist

ABB Global Procurement Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Global Procurement Manager

Role Overview: You will act as the first line of support for Ariba Buying tool delivering comprehensive assistance to internal stakeholders. Your responsibilities will range from guiding users through profile settings to troubleshooting and resolving a variety of tool-related issues. For more complex problems or those involving connected systems, you will collaborate with and escalate to specialized teams to ensure timely and effective resolution.

Key Responsibilities:

• Resolving issues such as incorrect workflows, errors while submitting PRs, stuck PRs, catalogue PR issues, and goods receipt booking problems
• Collaborating with other departments to resolve ticket-related issues
• Escalating incidents to L2 teams for more complex, technical cases

• Preparing workflow templates
• Preparing and uploading catalogues
• Preparing organizational structure templates
• Training & communication
• Coordinating Hypercare support

• Updating workflow and G/L mappings
• Reporting and monitoring stuck PRs
• Collecting data for G/L mapping related to annual MDF updates for EU
• Implementing WalkMe improvements
• Uploading Inside+ content

• Configuring catalogs
• Importing and managing catalogs from suppliers
• Loading internal catalog content
• Managing supplier catalog load and PunchOut functionality

• Troubleshooting user access issues
• Supporting user profile setup

• Managing supplier visibility in Guided Buying
• Checking connections with other systems (MDG, local SAP)

• Design and implement improvements to procurement tools and related systems
• Optimize data to improve tool usage and system efficiency
• Collaborate with local Procurement, Ariba IS Team, User Access Management Team to resolve issues, conduct training and support testing activities

Qualifications:

• Bachelor degree is basic requirement;
• English language capability in speaking and writing;
• Good communication skills with internal and external stakeholders;
• Self learning and learn from the job;
• Knowledge and experience in indirect procurement would be a plus;
• Knowledge and experience in SAP Ariba, esp. PRPO module would be a plus;

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.