Field Service Technician - Remote Eligible

ABB Service Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role reports to:

Service Manager

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

The work model for the role is: Remote (New Jersey)

This role is contributing to the Electrification Smart Power division in the New Jersey region.

You will be mainly accountable for:

• Work on-site with the customer, identifying opportunities to improve the customer's operation and eliminate their pain points.
• Perform field service tasks, identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.
• Prepare material lists for service activity and ensure all materials, parts, and equipment meet quality standards and are available for service activities.
• Perform installation and commissioning, maintenance, repairs, extensions, upgrades and retrofits, end of life services, replacements, etc.
• Contribute to customer satisfaction by building and maintaining a positive relationship.
• Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.
• Proactively identify potential equipment failures and request proactive corrective actions.
• Proactively identify product and quality improvement.
• Provide recommendations to management to improve operations and customer service.
• Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the Role

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5 years equivalent work/military experience
• Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)
• Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
• Advanced ability to write test plans, scope of work and reports detailing test results
• Must have valid US Drivers License
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

Why ABB?

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $51,100 and $81,760 annually.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.