Field Service Manager

ABB Field Service Strategy Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Service Manager

Your Role And Responsibilities

In this role, you will have the opportunity to implement the field service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. The work model for the role is: Onsite. This role is contributing to the Electrification business in Service division at Nashik, India. You will be mainly accountable for:

• Creating and driving implementation of Field service strategy as a member of the management team.
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving, implementing, reporting, and monitoring of performance targets satisfaction, operational excellence, etc.).
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications For The Role

You are highly skilled in customer service in switchgear business. You have 20 to 25 years of experience in develop and execute service strategies aligned with business goals. You have strong technical expertise on LV and MV Switchgear portfolio. Possess an enhanced knowledge of Data Center, Relays, Switchgear, Grid Components and Solutions service execution. You are passionate about Care, Modernization and Advisory. Degree in Electrical engineering (should be full-time). You are at ease communicating in English, Hindi and Marathi.

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

From well-being to retirement, ABB offers benefits that support every stage of your career.

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.