Field Service Engineer

ABB Field Service Engineer

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Sales Manager

Your Role And Responsibilities

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

You will be working as Field Service Engineer and reporting to Bangladesh Motion Sales Manager and will be part of Motion Business for Service division, based in Dhaka, Bangladesh.

Work model: on site

You will be mainly accountable:

• Contributing to customer satisfaction by executing service work according to customer order and expectation with clear understanding of sense of urgency and care in the direct area of responsibility
• Performing entry level field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Qualifications For The Role

• B.Sc. in Electrical or Mechanical Engineering
• Minimum 5 to 8 years of experience in medium/high voltage motors & alternators.
• Hands-on experience in maintenance of motors & alternators
• Fault finding, troubleshooting, diagnosis and spare parts recommendation for motors & alternator
• Field Service Travelling Mandatory
• Knowledge of technical Support for field service activities
• Ability to work under pressure and facing customers in critical circumstances
• Ensuring adherence to safety and security protocols during the execution of service works.

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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