Field Service Engineer

ABB Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities:

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your ability by displaying a clear understanding of care in your own area of responsibility.

The work model for the role is: #LI - Onsite

This role is contributing to the Automation – Energy division in Faridabad, India region.

You will be mainly accountable for:

• Delivered on-site and remote service support for ABB 800xA Automation Systems in the Oil, Gas & Chemical industry, including diagnosing problems, issue resolution, and field service of medium to high complexity.
• Identified technical issues and improvement opportunities during customer interactions, conducted root cause analysis and recommended corrective and preventive actions.
• Supported brownfield service bids by providing technical authority and solutioning support during the proposal phase, including customer presentations.
• Ensured service readiness by preparing material lists and coordinating the availability and quality of parts, tools, and equipment.
• Promoted a culture of continuous improvement by documenting best practices, tracking site issues, and implementing improvements to enhance field service quality and profitability.
• Maintained high standards of safety and customer communication, ensuring safe execution of work and consistently improving customer satisfaction.

Qualifications for the role:

• Possess 2–10 years of practical experience in service engineering for ABB Symphony or 800xA systems within the Oil, Gas & Chemical industry.
• Extensive background in process control and instrumentation across various process plants, with solid skills in DCS hardware & application engineering, HMI, library development, third party communication, testing, and commissioning.
• Demonstrated proficiency in ABB System 800xA (minimum 2 years); knowledge of other ABB Systems like Freelance and communication protocols such as Profibus, Modbus, and OPC.
• Skilled in executing brownfield DCS projects including application modifications, retrofits, controller migrations, and on-site commissioning.
• Exposure to cybersecurity solutions, virtualization, and digital technologies.
• Full-time diploma or degree holder in Electrical, Electronics, or Instrumentation Engineering.
• Capable of effective communication in English (written and verbal).

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of industry experience delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

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