Field Service Engineer

ABB Service Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Manager

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #LI - Onsite.

This role is contributing to the Automation – Marine & Ports division in Colombo-SriLanka Region.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications

• Engineering Degree B.E/BTech- EEC, Electrical, Electronics or Diploma in engineering in any specialization is required.
• You enjoy working with commissioning and maintenance activities in the Marine & Ports market.
• You have 4-8 years of experience in drives or industrial automation service engineering.
• You possess extensive knowledge of ABB drives / VFD drives or industrial automation.
• Experience of PLC (AC500/AC800), ABB drives (ACS800 / ACS880 series), VFD Service ABB products installation & commissioning will be added advantage.
• You are skilled in customer management and stakeholder management.
• You are comfortable communicating in English, both verbally and in writing.

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.